To ensure a high-quality shopping experience for every customer and to maintain product standards and safety, Yellow Planet has implemented the following detailed return policy:
1. Returns Due to Quality Issues
This applies to all products.
At yellowplanet.com.cn, we are proud to offer carefully inspected Yellow Planet® products and strive to ensure all sizing information is accurate. Before any package leaves our warehouse, it undergoes a thorough quality check. If you receive an item with a defect, please contact us immediately.
○ What qualifies as a quality issue?
We accept returns in the following cases:
• Obvious manufacturing defects or craftsmanship flaws
• Incorrect item received (wrong style, color, or size)
• Product damaged due to severely compromised packaging during shipping
○ How to submit a return request:
Timeframe: Must be submitted within 48 hours of receiving your order
Contact: Email us at clientservice@yellowplanet.com.cn with the following:
A. Order number
B. Photos/videos showing the issue
C. Description of the problem
2. Returns for Non-Quality Reasons
○ Pet Items & Pet-Sharable Products
Includes pet clothing, accessories, and pet home goods.
Due to product nature and hygiene concerns, we do not accept returns or exchanges for non-quality reasons.
○ Human-only items (e.g., apparel for people):
• Exchanges are not supported.
• Returns are available under certain conditions.
• Please submit your return request within 3 days of receiving the order.
For the full return policy and step-by-step instructions, please visit our [Return & Exchange Policy] page.
