We typically process and ship orders within 1–3 business days. Please note that during holidays or sales periods, processing times may be slightly longer. Once your order is shipped, you will receive an email with tracking information.

Yes! We currently ship to the following countries and regions:

• Asia: Japan, South Korea, Malaysia, Hong Kong, Macau
• North America: United States, Canada
• Europe: France, Germany, Italy, Spain, Belgium, Austria, Netherlands
• Oceania: Australia, New Zealand

Shipping time usually takes 3–12 business days depending on the destination. Some remote areas may not be covered—please refer to our [Shipping & Delivery ] or contact our customer service for more information.

We work with an integrated courier service provider. Once your order is shipped, a tracking link will be sent to you via email. You can use this link to check the status of your shipment at any time.

Every product page includes a size guide tailored to that specific item. Please make sure to check the guide before purchasing, as sizing may vary slightly between styles.

We recommend using a soft measuring tape to measure your pet’s neck, chest, and back length. Then, compare the measurements with our size chart to find the best fit. If you're unsure, feel free to contact us—we’re happy to help!

Yes! Please refer to our [Returns & Exchanges policy] page for detailed instructions and conditions.

Every Yellow Planet® product comes with a care label. You can also find detailed washing and care instructions on the product page. Additionally, we share insights about our fabrics and yarns on the [Materials & Care ] page. Please follow the care instructions to keep your items in great condition.

We support the following secure payment methods:

• PayPal
• Credit/Debit Cards (e.g. Visa, MasterCard, etc.)

The checkout process is fast and secure. All transactions are encrypted to protect your information.

Yes! We offer gift wrapping and personalized card services—perfect for pet lovers or for making any special occasion extra memorable. If you'd like to add this service, simply contact us after checkout and we’ll take care of the rest.

Note: Gift wrapping requires an additional shipping fee and may affect available shipping methods.Please contact our customer service for more details.

You can check your tracking link to see the latest shipping status. If there are no updates for a long time, feel free to reach out via our [Contact Us ] page or email us at clientservice@yellowplanet.com.cn. We’ll be happy to assist you promptly.

Some of our product lines offer customization. If you have specific needs or requests, please contact us—we’ll do our best to offer recommendations and solutions based on your preferences.