At Yellow Planet, we are committed to providing a seamless and efficient delivery experience. Please review our shipping policy below for detailed information on our procedures and options.

1. Shipping Origin

All orders are shipped from our office and warehouse in Hangzhou, China.
yellowplanet.com.cn is the official global site and online store operated by our regional team in Hangzhou. By shipping directly from China, we ensure safe and timely delivery to customers around the world.

 

2. Shipping Options

We partner with trusted international logistics providers to ensure your package arrives safely and reliably.

✈️ Standard Shipping:

• Primarily delivered via YunExpress
• Covers most major countries and regions
• Fully trackable and secure

🚚 Additional Carriers:

• Cainiao (CIAO)
• SF Express

Shipping method is selected based on your destination, delivery urgency, and product characteristics.

💰 Shipping Fees:

• Shipping cost is calculated automatically at checkout
• Fees vary depending on the destination and package weight
• The exact shipping cost will be shown at checkout

🎁 Gift Wrapping & Shipping:

• We’re happy to offer gift box packaging free of charge. However, due to differences in box size and your location, additional shipping fees may apply. Shipping costs may vary depending on the box dimensions and delivery distance.
  
• Additional shipping fees are charged separately. To add gift wrapping, please contact our customer service.

3. Free Shipping Offers

We offer free shipping based on your order total and destination country. Thresholds are approximate in USD (or equivalent in local currency) and may be subject to regular review and change.

Region/Country	Free Shipping Threshold
🇭🇰 🇲🇴 🇯🇵 Hong Kong, Macau, Japan	Orders over $90 USD
🇰🇷 🇲🇾 🇸🇬 Korea, Malaysia, Singapore	Orders over $150 USD
🇺🇸 🇨🇦 United States & Canada	Orders over $170 USD
🇫🇷 🇪🇸 🇮🇹 🇩🇪 🇧🇪 🇦🇹 🇳🇱 France, Spain, Italy, Germany, Belgium, Austria, Netherlands	Orders over $270 USD
🇦🇺 🇳🇿 Australia, New Zealand	Orders over $200 USD

In certain promotional periods or conditions, we may offer free shipping on all orders regardless of total value.

 

4. Shipping Restrictions

Due to customs and courier policies, all orders require a signature upon delivery. We do not ship to:

• P.O. Boxes
• APO/FPO addresses

Additional country-specific restrictions include:

🇯🇵 Japan:

• Maximum of 10 items per parcel; larger orders will be split into multiple shipments.
• Commercial addresses (offices, warehouses, restaurants, hotels, etc.) are not allowed.
• Full name (not initials) required for recipient.
• Some remote areas may be undeliverable; we will confirm based on your address and postal code.

🇰🇷 South Korea:

• Limit of 3 units per SKU per parcel; excess quantities will be split into multiple shipments.
• After placing your order, we will request your customs clearance code (P+12 digits) via email.
• The code must match the recipient's name and phone number.
• Please use Korean language for recipient name and address.
• Remote areas may be undeliverable.we will confirm based on your address and postal code.

🇸🇬 Singapore:

• Some remote areas are undeliverable; we will confirm based on the address and postal code.

🇺🇸 🇨🇦 United States & Canada:

• Remote areas may be undeliverable.we will confirm based on the address and postal code.
• Full recipient name is required (no initials or partial names).
• If multiple packages are being sent to the same recipient, we will stagger shipments by at least 3 days.

🇪🇺 France, Spain, Italy, Germany, Belgium, Austria, Netherlands:

• We do not ship to any overseas territories or islands.
• Some remote areas may be undeliverable; address and postal code will be verified before dispatch.

5. Estimated Delivery Times

⏱ a. Processing Time:

• In-stock items are typically shipped within 3 business days after payment confirmation.

📦 b. Transit Time:

• Once dispatched, orders typically arrive within 3–15 business days, depending on destination and courier conditions.

📅 c. Non-Shipping Days:

• We do not ship on weekends or public holidays in China.

🚫 d. Customs or Payment Delays:

• We are not responsible for delays caused by customs clearance or failed payments.
• However, we will do our best to minimize such delays.

🔍 e. Order Tracking:

• A tracking number will be sent via email once your order ships, allowing you to monitor your shipment.

📦 f. Partial Shipments:

• For large or restricted orders, we may split your shipment into multiple packages.
• There may be a delay of up to 3 business days between shipments.
• You’ll receive a separate tracking number for each package.

💸 Duties & Taxes

Duties, taxes, and other customs fees are handled based on your country of delivery.

✅ Prepaid Duties & Taxes — No Extra Charges at Delivery

The following countries have duties and taxes included in the product price. You will not be charged additional fees at checkout or on delivery:

Australia, Austria, Belgium, France, Germany, Italy, Korea, Netherlands, Malaysia, Spain, Singapore, New Zealand, Japan, Hong Kong SAR, Macau SAR, United States, Canada