To ensure a high-quality shopping experience for every customer and to maintain product standards and safety, Yellow Planet has implemented the following detailed return policy:

 

1. Returns Due to Quality Issues

This applies to all products.

At yellowplanet.com.cn, we are proud to offer carefully inspected Yellow Planet® products and strive to ensure all sizing information is accurate. Before any package leaves our warehouse, it undergoes a thorough quality check. If you receive an item with a defect, please contact us immediately.

✅ What qualifies as a quality issue?

• Obvious manufacturing defects or craftsmanship flaws
• Incorrect item received (wrong style, color, or size)
• Product damaged due to severely compromised packaging during shipping

📩 How to submit a return request:

• Timeframe: Must be submitted within 48 hours of receiving your order
• Contact: Email us at clientservice@yellowplanet.com.cn with the following:
  A. Order number
  B. Photos/videos showing the issue
  C. Description of the problem

📦 Processing your request:

• We will respond within 48 hours of receiving your email.
• If the issue is confirmed, our Customer Support Team will offer an appropriate return/refund solution.
• Refunds will be issued via your original payment method.
• Please note: Refund processing times may vary depending on your payment provider.

2. Returns for Non-Quality Reasons

🐾 Pet Items & Pet-Sharable Products

Includes pet clothing, accessories, and pet home goods.
Due to product nature and hygiene concerns, we do not accept returns or exchanges for non-quality reasons. Reasons include:

• Hygiene & safety: To prevent cross-contamination
• Product nature: Items may become misshaped after trial use
• International shipping costs: High return logistics costs
• Usage traces: Pet fur, odor, and other signs of use are difficult to remove

📏 Please confirm your pet’s size before placing an order.
If you are unsure about sizing, fit, stretch, or care instructions, feel free to contact our Customer Support Team. We are happy to assist you with size guides and fabric details.

👗 Items for Human Use (e.g., apparel & accessories)

We do not support exchanges. Returns are accepted only under the following conditions:

✔️ Return eligibility:

• Packaging:
  ・Outer packaging must remain intact
  ・Accessories and gifts must be included
  ・No packaging components may be removed or damaged
• Product condition:
  ・Brand new, unworn, and unwashed
  ・Free of odors or stains (e.g., from food, cosmetics)
• Tags & labels:
  ・All original tags must be attached
  ・Labels (e.g., neck tags) must be intact
  ・Product must be in resaleable condition

🕒 Return process:

• Request must be made within 3 days of receiving your item(s)
• Email clientservice@yellowplanet.com.cn before returning
• Once approved, please return the item(s) within 7 days

💸 Return cost responsibility:

For non-quality related returns, the following are non-refundable:

• Original shipping, customs duties, and taxes
• Return shipping, customs duties, and taxes (to be borne by the customer)

3. Return Review & Refund Timeline

Our Customer Support Team will review your request and guide you through the return process.
Returns must be sent back to us for inspection before refunds are processed.
Refunds will be issued to the original payment method. Please note that refund times vary depending on your payment provider.

⚠️ Special Policy Notes

• Items purchased during promotional periods are not eligible for return or exchange. No exceptions.
• We only accept returns for items purchased directly from yellowplanet.com.cn. Items purchased elsewhere are not eligible.

🚫 Return Abuse & Account Review Policy

To maintain a fair shopping environment, we reserve the right to review and manage return activities:

• If we detect a high return rate associated with your account, we may temporarily suspend the account while we investigate further.
• Frequently purchasing multiple sizes or colors of the same product with the intention of returning most may result in order cancellation or further action.
• If such action is taken, we will notify you via email.

🔄 Policy Changes

We reserve the right to update or modify this Return Policy at any time. Any changes will be communicated via our website or through appropriate channels.